ITIL-Lite: Service Management for Small-to-Medium Businesses
ITIL Lite can provide many of the benefits of a full-fledged ITIL implementation without the burdensome overhead of the full ITIL standards. The goal is relevant and appropriate scaling of IT Service Management principles to the SMB reality. With an ITIL Lite approach, SMBs can reap the advantages and efficiencies of an organized, effective, proactive service delivery infrastructure without the expense and “overkill” of the complete set of ITIL standards.
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