Creating a Customer-Centric Ecosystem
To keep and retain customers in today's digital world, a phenomenal experience is the starting point. Without that, your customers will simply go elsewhere. Creating that experience, though, places big demands on various IT teams, which opt to use the tools that will make them most productive. This leads to silos, which works against creating seamless application experiences. In this whitepaper, you will learn how to bring together the 3 S's of customer touch points -- solution, services and sales -- that enable all stakeholders to have input into the product to create a user experience that is truly great for the customer.
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